Last updated: 6 November 2026

We want you to love what you order from ZYRO. If something isn’t right, you can exchange it within 7 days of delivery.

Exchanges only

We offer exchanges only. We don’t give cash refunds. You can exchange your item for a different size, a different colour, or another product. If the item you choose costs more, you pay the difference.

Conditions for an exchange

• You ask for the exchange within 7 days of receiving your order.
• The item is unused, unwashed and unworn (apart from trying it on).
• All original tags are still attached and the item is in its original packaging.

Items that don’t meet these conditions can’t be exchanged.

Delivery charges

For a size, colour or style exchange, you pay the delivery charges for sending the item back to us and for delivering the new item to you.

Damaged, faulty or wrong items

If your item arrives damaged or faulty, or we sent you the wrong item, contact us within 7 days of delivery with photos of the item. We cover all delivery charges and send you a replacement (or another item of your choice if the same one is out of stock).

How to request an exchange

Email us at zyroclothing2@gmail.com with:

• your order number
• the item you want to exchange
• what you’d like instead (size, colour or product)
• photos, if the item is damaged, faulty or wrong

We’ll reply with the return address and next steps. Once we receive and check the item, we’ll send out your exchange.

Questions

If you have any questions about this policy, email us at zyroclothing2@gmail.com.